What to look for in a metrology equipment supplier

Tuesday, May 14, 2019

When selecting a metrology equipment supplier, it is critical to choose the supplier that will provide you with the scope and level of service that you need.

To help you make the right decision, we have put together this short guide to the best practices to look for in a metrology equipment supplier:

A metrology equipment focus

The metrology equipment supplier that you choose should have a singular or strong focus on sensors for quality control, test and measurement and machine control, such as Solartron Metrology. A wider focus, such as one including light screens and PLCs, can be detrimental to the expertise and customer service that you receive, from the initial sales consultation to the product development and post-installation care.

Long-serving sales personnel

A metrology equipment supplier should have an established salesforce built around long-serving personnel. This means that, from the very start of your relationship, you are working with highly experienced professionals who possess the knowledge and expertise to ensure that all your demands are met and that every aspect of your product order is taken care of.

A strong customer service ethos

The metrology equipment supplier that you work with should have a strong customer service ethos that is built on expertise and experience, and focused on ensuring that you receive the products best suited to your needs. Your supplier should take the time to understand your requirements and should be able to offer product customisation if needed, rather than viewing your business merely as a daily sales target.

An established distributor network

A metrology equipment supplier should have an established distributor network that comprises long-term partners with extensive knowledge of the supplier’s products and applications. This means wherever you are in the world and whenever you need precision sensors, you can receive them quickly and in the knowledge that you are being looked after by an experienced partner with expert understanding of the products that they are installing for you.

Experienced technical support

The metrology equipment supplier that you choose should employ experienced technical support engineers who can provide pre- and post-installation support. For example, you should be able to benefit from experts, such as those at Solartron Metrology, who can provide product customisation, training and troubleshooting to ensure that you are using the right product in the right way to achieve the results that you want.

How industry glass suppliers are benefiting from the right precision sensor supplier

The development by Solartron Metrology of specialised feathertouch and ultra-feathertouch probes for glass suppliers in the automotive and electronics industries is an example of the benefits of choosing the right metrology equipment supplier.

Glass suppliers in the automotive and electronics industries require sensor probes with a lower-tip force, and a right-angle outlet and steel-covered cables, to prevent the delicate glass surface being damaged when it is precision-measured.

Traditional products weren’t providing required results, so Solartron Metrology was approached. Having received the request, Solartron personnel worked with gauge builders and end-users to develop a full line of specialised probes with lower-tip forces for glass applications. The result is Solartron industry-leading feather-touch and ultra-feathertouch probes.

The performance of these feather-touch and ultra-feathertouch probes is further optimised with the Solartron Orbit 3® Digital Measurement Network. With the help of Solartron technical support engineers and thanks to the open-sourcing of the network, it is straightforward to integrate probe readings into customers’ existing SPC software.

Find out more about Solartron Metrology’s products and our true precision guarantee by contacting our friendly team of experts on +44 (0)1243 833333 or sales.solartronmetrology@ametek.com.